Polleo Sport guarantees that all customer personal data will be protected. Only the data necessary to fulfill our obligations will be collected. All customers will be informed of how the collected data is used and will be asked how it may be used. Customers can request that their name be removed from the customer list if they do not wish their data to be used for marketing purposes.
All data is strictly guarded and is only accessible to those employees who require it for their duties. All Polleo Sport employees, as well as all business partners, are obliged to keep private data confidential.
We are Polleo Adria d.o.o (Polleo Sport) with MBS: 08760884, Croatia, Samoborska cesta 134, 10000 Zagreb, and in this Cookie and Data Protection Policy and the GDPR laws, we are considered the data processor. In this policy, Polleo Sport is also referred to as "we," "us," and "our."
This policy can be changed at any time. All changes will be visible to you as our users. You will be notified of any changes made to this policy by email (if possible) addressed to your email address or in another visible manner. The purpose of this document is to explain to you exactly what we do with your personal data. This document describes how we collect, use, and handle your personal data and how we fulfill our legal obligations. Your privacy is important to us, and we care about the security and protection of your rights. In case you are not satisfied with any part of this policy, you have the right to request the fulfillment of any of the rights described below in this policy.
We collect information to ensure that we provide a good user experience. In general, we separate (a) personal data that you provide to us, (b) personal data that is automatically collected, and (c) personal data that is collected from a third source.
Personal data that you provide
For example, we collect data that you provide to us when registering on our website, signing up for our newsletter, or placing an order in our webshop - in all these cases, you fill out specific fields and click on a certain button that may provide us with your personal data. We also collect information through questionnaires when you contact our support center, when you participate in a contest or competition organized by us. When you provide feedback on one of our products or submit a complaint about a specific product, it is also possible that we collect some personal data. All this information is collected with your consent to fulfill our obligations (for example, when we need to respond to a product complaint), so we consider it as "Personal information that you provide to us" in this policy.
Automatically collected personal data
There are also automatically collected personal information, i.e., information stored when you use our websites or use our services.
Whenever you use our websites or read our emails, certain information (not necessarily your personal data) is created and automatically collected. For example:
When browsing our websites, we use "cookies." A cookie is a small data element sent by a website and stored on your computer by your web browser while you browse. Cookies typically store your settings, website settings such as preferred language or web address. When you later reopen the same webpage, the web browser sends back cookies that are bound to that page. This allows the page to display information tailored to your needs. Cookies can collect various data, sometimes personal information (such as your name or email address). However, this data can only be stored with your permission - websites cannot access information you have not provided and cannot access other files on your computer. The process of storing and sending cookies is not visible to you. Further information about cookies can be found later in this policy.
Along with cookies, information about the type of device you are using can be visible to us, along with the specific brand and model of the device, what operating system you are using, how it is set up, and, for example, the reason why a webpage "crashed." Different information can be displayed depending on whether you are using a PC or Mac, an iOS device or an Android device.
When you visit our stores, you should be aware that some of them may be video-monitored for security reasons. This type of surveillance can record you during your visit to our store. We collect this data for our legal interests, and in this policy, we consider it as personal data that is automatically collected.
Personal information collected from a third source
Finally, it is possible that we collect your personal data from a third source. For example, we may collect your personal information through social networks if you "like" our page on Facebook or start following us on another "social network." In this case, it is possible that we collect your personal data on these pages and use them solely for our legal interests, and in this policy, we consider them as personal data collected from a third source.
Security of personal information Personal information exchanged between you and us and through our website is transmitted over a modern network. All IT systems used are protected against unauthorized access, and employees are obliged to keep all data confidential. However, Polleo Sport has no control over data transfer over the internet and, therefore, cannot protect against misuse by third parties. The data is stored for further processing.
We use your personal data appropriately in situations where the processing of your personal data is required, such as:
When necessary, we will share your personal data with the following recipient groups:
Polleo Associates, including Polleo Associates in other countries;
Third parties who have information about your finances, such as financial and credit institutions;
Public authorities if we consider it necessary and have a good response;
Other service providers who provide a specific service on our behalf (e.g., couriers) or possibly third-party IT service providers with whom we have specific agreements regarding the processing of personal data.
To deliver the goods, we share with:
The following information (if available):
First name, last name, email address, phone number, delivery address, order number, tracking number, and shipment weight.
To process payments, we share with:
The following information (if available):
First name, last name, email address, telephone number, delivery address, billing address, order number.
We transmit your payment data encrypted to the credit institution commissioned with the payment. During this process, we do not obtain any knowledge of your payment data.
In case of using our telephone customer service, data (first name, last name, email address, telephone number, delivery address, billing address, order number, date of birth) may be forwarded to the operator of the software, VCC Live Germany GmbH, Gontardstraße 11, 10178 Berlin, Germany (Privacy Policy).
In all cases of data transfer to service providers, it is ensured that the European level of data protection and European data security standards are maintained - even if data processing should be done jointly.
One of the main goals of the GDPR law is to protect and define the rights of an individual in relation to privacy protection. Even though we already process your personal data, you have certain rights.
To fulfill these rights, please contact us. We will promptly comply with your request. Please note that we will track the requests received to resolve any potential disputes.
Under the GDPR law, you have the following rights:
Right to Complain
This allows you to file a complaint about the processing of your personal data if we process your personal data on one of the following legal grounds:
Since the processing of personal data is in our legitimate interest;
to fulfill our part of the contract or for scientific, marketing, or statistical purposes.
In these circumstances, the most applicable case is the processing of your personal data based on legitimate interest. If we are unable to prove that we have a credible and legitimate reason to process your personal data that outweighs your rights and interests, we will stop processing your personal data.
Right to Withdraw Consent
In cases where we have your consent to process information, you have the right to withdraw the consent given at any time, and we will cease using your personal data for that purpose unless we believe there is an alternative legal basis on which we could justify further processing of your personal data; in this case, you will be notified.
Right of Access
You have the right to request a copy of the information we hold about you at any time or request a change, update, or deletion of the information.
We may ask for additional information for your request. When we provide you access to the information we have about you, we will do so free of charge unless the request is unfounded.
If you request additional copies of this information, we may charge an administrative fee. Your request may be denied in cases where it is legally permissible.
Right to Erasure of Information
Under certain circumstances, you have the right to request the erasure of your personal data. You have this right, for example, in the following cases:
Your information is no longer needed for the purpose for which it was originally collected;
You have withdrawn the consent for the processing of personal data and there is no other legal basis on which we could continue to process your personal data (in cases where the legal basis is consent);
Information is processed without a valid legal basis;
Erasure is required to fulfill our legal obligations;
You have filed a complaint about the processing of personal data and we are unable to demonstrate the existence of a legal basis that overrides your rights and interests, on the basis of which we would be entitled to further process your personal data.
We have the right to refuse your request to erase your personal data in a limited number of cases, and in these cases, we will explain the reasons for the refusal in detail.
Right to Restrict Processing
In certain circumstances, you have the right to restrict the processing of your personal data, e.g., if you dispute the accuracy of the personal data we hold about you or if you file a complaint about the processing of your personal data based on our legitimate interest. If we have disclosed your personal data to third parties, we will inform them about the restrictions on processing, unless this is not possible or would be difficult.
Of course, we will inform you of any changes in the way we process your personal data.
Right to Rectification
You have the right to request the correction of all incorrect or incomplete information we have provided to you. If we have disclosed your data to third parties, we will inform them about the correction, unless this is not possible or would cause difficulties. You are also entitled to request information about third parties to whom we have given incorrect or incomplete personal information. If we believe that we cannot accept your request, you will be notified and given an explanation.
Right to Data Portability
If you choose to do so, you are entitled to request the transfer of your personal data to another party. This means that your personal data can be shared, i.e., given to third parties. To make this possible, we will provide all your information in a common, digitally readable format for you to share with third parties. This right applies when these are affected: (i) automatically collected data (without human intervention); (ii) data provided to us by you; and (iii)
Data we collect and process based on your consent or to fulfill our contract.
In accordance with your rights, the information is kept in accordance with legal regulations and the length of time we keep the information may depend on whether we are fulfilling our obligations under a specific regulation.
In any case, when we confirm that we no longer need your information and that legal deadlines for keeping personal data are due, we will delete all personal data we have about you.
Use of Google Analytics
This website uses Google Analytics for web analysis.
The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Google Analytics uses cookies.
When you visit this website, cookies are used to generate data collected and processed by Google.
You can prevent this by downloading and installing this web browser add-on: Google Analytics Opt-out Browser Add-on
Further information about the use of user data in Google Analytics can be found in Google's privacy policy: Google Analytics Opt-out
Advertisement offers delivered by email (email newsletters)
You can subscribe to our newsletter on our website. For this, we need your email address and your consent to receive newsletters. Other information about the company, address, and areas of interest are processed and used to send requested information. They will not be passed on to third parties.
You can revoke your consent to store the data, to use your email address to send the newsletter at any time - you can do this via links in each email newsletter.
In this case, we will delete your information on the newsletters immediately.
To distribute newsletters, we use MailChimp (a trademark of Rocket Science Group, LLC, 675 Ponce De Leon Ave NE 5000, Atlanta, GA 30308, USA).
MailChimp must comply with EU privacy policies. MailChimp's Privacy Policy: MailChimp Privacy Policy only uses your information to send newsletters, estimate deliveries, and improve the service. MailChimp will neither contact you directly nor use your information. They will not pass on your information to third parties. The information used by MailChimp includes "Web Beacon," which sends information about opening newsletters and clicking on links within newsletters to MailChimp.
During this process, information about your web browser, your IP address, and your location is sent to MailChimp.
We use cookies to make further improvements to this website, to improve your browsing experience on this website, and to enhance your shopping experience. We will not use cookies along with your personal data without your consent.
Cookies are small text files stored on your device to store data. We use cookies and similar technologies to track and save the contents of your shopping cart, save your settings, for login, enable online advertising, performance analysis, and for other legitimate purposes.
To be able to order products on our website, you should allow the use of cookies. Even if you do not activate cookies, you can still browse, but it is possible that certain functionalities may be disabled. Most web browsers allow the use of cookies, but you can change these settings on any of your devices.
Cookies cannot harm your computer. We never store identifying information, such as your credit/debit card details, but we use secure and anonymous data collected by cookies to improve our website.
Cookies are not computer programs; they cannot read information stored on your computer. They cannot be used to transmit computer viruses or to obtain user data such as email addresses, etc. It is possible that we have an agreement with carefully selected and monitored providers who, in a few cases, can store cookies during your visit to our website, which are used for retargeting. Please be aware that we are not responsible for the content of websites we do not own, i.e., we do not control.
Our cookies do not contain personal information, such as your first and last name or payment information; they only store a "key" associated with this type of data once you log into your account.
If you wish to restrict, block, or delete cookies from a website under our control, you can do so in your web browser settings. You should be aware that this may result in certain functionalities of our website being disabled and no longer functioning. For additional information about cookies, please visit: www.allaboutcookies.org
This is the list of cookies we use and their purposes:
Category: Required
Required cookies assist in the development of a website by enabling basic functions like navigation and access to secure areas of a page. Without these cookies, a website cannot function properly. Below, the cookie name, cookie provider, cookie type, and the duration of a cookie are described:
Cookie Name: PHPSESSID
Applied by: polleosport.eu
Duration: until the end of your session
Purpose of the Cookie: technical, retains user data
Source: polleosport.eu
Cookie Name: cc_cookie_accept
Applied by: polleosport.eu
Duration: 12 months
Purpose of the Cookie: stores that a user has seen the cookie notice
Source: polleosport.eu
Cookie Name: Currency
Applied by: polleosport.eu
Duration: 1 month
Purpose of the Cookie: currency selection
Source: polleosport.eu
Cookie Name: Language
Applied by: polleosport.eu
Duration: 1 month
Purpose of the Cookie: language selection
Source: polleosport.eu
Cookie Name: lbrecentproduct
Applied by: polleosport.eu
Duration: 1 month
Purpose of the Cookie: products the user has previously viewed
Source: polleosport.eu
Category: Statistics
Statistical cookies help website owners understand how users interact with websites.
Cookie Name: _ga
Applied by: polleosport.eu
Duration: 2 years
Purpose of the Cookie: used by Google Analytics to distinguish users.
Source: polleosport.eu
Cookie Name: _gid
Applied by: polleosport.eu
Duration: until the end of your session
Purpose of the Cookie: used by Google Analytics to distinguish users
Source: polleosport.eu
Cookie Name: _dc_gtm_UA-#
Applied by: polleosport.eu
Duration: until the end of your session
Purpose of the Cookie: Used by Google Tag Manager to control the loading of tags for Google Analytics
Source: polleosport.eu
When you "share" content with your friends or "like" or "follow" Polleo Sport in one of the social networks we use, it is possible that you will receive cookies from one of these websites. We have no control over the settings of these cookies, but we suggest checking the "Privacy Policies" of these third-party websites.
Facebook: Our website uses Facebook plugins (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA). Facebook plugins can be recognized by the Facebook logo and the "Like" button.
When you visit one of our pages that has these plugins, your browser establishes a connection with Facebook servers. The content of the Facebook plugin is transmitted directly to your browser and integrated into the website. Through this plugin integration, Facebook receives information that you have visited a page on our website. If you have a Facebook profile, are logged into Facebook during your visit to our website, or have Facebook cookies stored on your computer, Facebook can associate your visit with your Facebook profile. If you interact with the plugins, such as clicking the "Like" button or leaving a comment, the corresponding information is transmitted from your browser to Facebook and stored there and may be displayed in your Facebook profile depending on your Facebook settings. If you do not want Facebook to store this information, please log out of Facebook before visiting our website or delete the Facebook cookies.
For more information on the purpose and scope of data collection and processing, as well as the use of information by Facebook, please see Facebook's Privacy Policy: https://www.facebook.com/policy.php
Instagram: Our website uses Instagram plugins (Instagram LLC, 1601 Willow Road, Menlo Park, California, 94025, USA). Instagram plugins can be recognized by the use of the "Instagram Camera".
This website uses so-called retargeting. Retargeting is a JavaScript code embedded in the source code of this website. When a user visits one of the pages with a retargeting code, an internet advertising provider (e.g., Google) stores a cookie in the internet browser. This cookie is used to trigger retargeting ("interest-based advertising") on other websites.
This policy is actively reviewed and updated as your privacy is important to us. The last changes to this policy were made on May 25, 2024.
If you have concerns about your privacy and the way we use your personal data, please contact us. Please note that we will save our conversation so that we can resolve any issues promptly.
You can contact us at any time:
Polleo Adria d.o.o.
Samoborska cesta 134, 10000 Zagreb
Email: shop@polleosport.eu
Website: www.polleosport.eu
You also have the right to lodge a complaint with a supervisory authority.
For Europe, this is European Data Protection Supervisor, Rue Montoyer 30, B-1000 Brussels,
Phone: + 33 3 88 16 43 46, Email: edps@edps.europa.eu, Web: www.edps.europa.eu.