Delivery Information

Delivery Terms

At Polleo Sport, we believe that being fit isn't a goal – it's a lifestyle.

That's why we pack every order with the same care you put into building your physique: thoroughly and with great effort.

Our team ensures every package arrives safely and promptly – because we know that every day without your routine is a step back.

💪For your top performance, we're here with top service. 🎯 Because every effort deserves the support it needs.

Below you'll find all the information about delivery – simple, clear, and easy to follow.

 

Free shipping or gift on orders over €49.99

  • For all orders over €49.99, you can choose free shipping or a gift*
  • Valid only for standard parcels (up to 30 kg and standard dimensions up to 50x50)
  • Not valid for oversized or heavier shipments (>30 kg)
  • Oversized items: mats and tatami pads, fitness machines (treadmills, bikes, rowers, multi-gyms...), barbells, punching bags, etc.

📦 Standard delivery (up to 30 kg)

GLS:

  • Under €49.99: €4.99
  • Over €49.99: €4.99
 

*Or gift – only one option available (gift or shipping)

🚛 Cargo delivery

  • Delivery of oversized products (>30 kg)
  • Cost: €10.00 per order
  • Delivery time: up to 10 working days
  • Delivery to the building entrance only (no carrying inside)
  • Oversized items: fitness machines, punching bags, tatami and mats, barbells, etc.

Priority Order

For those who want to receive their order quickly and without long waits

Choose priority order and enjoy excellent delivery service – we know how important consistency, routine, and motivation are without interruptions.

  • 🔝Your order goes straight to the top of the list
  • 🕒Processing within 1–2 hours and shipping the same or next working day at the latest
  • 💡Available only for in-stock items
  • 💰Priority processing surcharge: €2.99
  • 📦Delivery by courier service – we cannot guarantee a specific delivery date
  • 💳For bank transfer payments, processing may be delayed by 1–2 working days (depending on payment receipt)

Other Important Information

  • Tracking: Tracking number will be sent by the courier
  • Deliveries to islands and remote areas: possible, but may take up to 7 working days
  • If you’re unavailable: The courier will try again or contact you
  • Do not change the shipping or payment method after placing your order
  • To change your delivery address, use the link provided by the courier service
📧 Contact: shop@polleosport.eu

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Polleo Adria d.o.o. | Samoborska cesta 134, 10000 Zagreb, Croatia | OIB: 12791380945 | MBS: 08760884