Right of Withdrawal

Right of Withdrawal

Consumers in accordance with the Consumer Protection Act (KSchG) have the right to withdraw from this contract within fourteen days without providing any reasons.

The withdrawal period is:

1. for a purchase contract, fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
2. for a contract involving multiple goods ordered by the consumer within a single order and delivered separately, fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.
3. for a contract involving the delivery of goods in multiple partial shipments or pieces, fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or piece.
4. for a contract for regular delivery of goods over a specified period, fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the first item.

To exercise your right of withdrawal, you must inform us (Polleo Adria d.o.o., Samoborska cesta 134, 10000 Zagreb, Croatia, +43 660 84 38 600, shop@polleosport.eu) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You can use the attached sample withdrawal form, but it is not mandatory. (Optional) You can fill out and submit the sample withdrawal form. If you make use of this option, we will promptly (e.g., by email) send you a confirmation of receiving such a withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your withdrawal from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. In the case of sales contracts, where we have not offered to collect the goods ourselves upon withdrawal, we may withhold the reimbursement until we have received the goods back or you have provided evidence of having sent back the goods, whichever is the earliest.

If you have received the goods in connection with the contract, you shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

If the customer is a business, withdrawal is completely excluded.

Download as PDF.

Guidelines for a smooth return process

Please return the item in its original packaging if possible. Please also note our return information.

The consumer has no right of withdrawal in contracts for:

1. services, if the entrepreneur – based on an explicit request of the consumer according to § 10 FAGG and a confirmation of the consumer's knowledge of the loss of the right of withdrawal upon full performance of the contract – began to perform the service before the end of the withdrawal period according to § 11 FAGG and then fully performed the service,
2. goods or services, the price of which depends on fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period,
3. goods that are made to customer specifications or clearly tailored to personal needs,
4. goods that can spoil quickly or whose expiry date would be quickly exceeded,
5. goods delivered sealed and are not suitable for return for reasons of health or hygiene, if their sealing has been removed after delivery,
6. goods that, by their nature, are inseparably mixed with other items after delivery,
7. alcoholic beverages, the price of which was agreed upon at the time of the contract but which cannot be delivered earlier than 30 days after the contract was concluded and whose current value depends on fluctuations in the market over which the entrepreneur has no influence,
8. sound or video recordings or computer software delivered in a sealed package, if the sealing has been removed after delivery,
9. newspapers, journals, or magazines, except for subscription contracts for the delivery of such publications,
10. services in the field of accommodation other than for residential purposes, the carriage of goods, vehicle rental, and the supply of food and drinks and services that are provided in connection with leisure activities, provided that a specific date or period for performance is contractually specified for the fulfillment of the contract by the entrepreneur in each case,
11. the delivery of digital content not stored on a physical data carrier if the entrepreneur – with the express consent of the consumer, linked with his knowledge of the loss of the right of withdrawal in the event of premature commencement of performance of the contract and after the provision of a confirmation according to § 7 (3) FAGG – began delivery before the end of the withdrawal period according to § 11 FAGG,
12. urgent repair or maintenance work, in which the consumer has expressly requested the entrepreneur to visit for the execution of these works. If the entrepreneur provides further services during such a visit, which the consumer has not expressly requested, or delivers goods that are not necessarily needed as spare parts for maintenance or repair, the consumer has the right of withdrawal regarding these additional services or goods.
    Finally, the consumer has no right of withdrawal in contracts concluded at a public auction.

If you purchase goods in Polleo Sport stores, you have no right to return the goods (for a refund) in accordance with EU regulations unless the goods are defective. However, if the goods are technically sound and meet all the above return conditions, we can offer you a replacement for another product of the same or higher value.

Polleo Adria d.o.o.
Samoborska cesta 134
10000 Zagreb
Croatia

Tel: +43 (0)660 84 38 600 
Email: shop@polleosport.eu